1. Acceptance at Delivery

Please do not accept delivery if the package appears damaged, tampered, or opened.
Acceptance confirms the package was received in good condition.

2. Eligible Reasons

• Product received is physically damaged
• Product received is defective
• Product received is incorrect
• Product is near expiry (less than 3 months)

3. Reporting Timeline

• Report within 48 hours
• Late claims may not be accepted

4. Proof Required

• Clear photos/videos of product
• Unboxing video (mandatory)
• Invoice or order confirmation

5. Return & Replacement

• Returns are limited (consumable items)
• Replacement after verification
• Subject to stock availability

6. Refund Process

• Refund after verification
• Original payment method
• 10–15 business days
• Shipping charges non-refundable*